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Privacy Policy

Last updated: 23 May 2026

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1. Who We Are (Data Controller)

ElsoWorkshops (“we”, “us”, “our”) is the Data Controller responsible for your personal data.

Business Owner: Elena Lindqvist

Business Location: Dublin, Ireland (full registered business address available upon request)

Email: info@elsoworkshops.com

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2. What Personal Data We Collect

We collect the following types of information:

  • Order information: name, email, phone number, billing/shipping address

  • Class booking details: parent/guardian name, child’s name (optional), contact details

  • Payment information: processed securely by Stripe or PayPal (we never see your full card details)

  • Account information: if you create an account on our website

  • Email marketing data: your email address and communication preferences

  • Technical data: cookies, IP address, device type, browsing behaviour (via Wix and Google Analytics)

We do not collect unnecessary or sensitive data.

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3. How We Use Your Data & Legal Basis for Processing

We use your personal data for the following purposes:

  • Order processing — We use your contact details and order information to process and deliver your purchases. Legal basis: Contract.

  • Class bookings — We use parent/guardian details and booking information to register you or your child for classes. Legal basis: Contract.

  • Customer support — We use your contact details and messages to respond to enquiries and provide assistance. Legal basis: Legitimate interests.

  • Email marketing — We use your email address to send newsletters or updates when you choose to subscribe. Legal basis: Consent.

  • Website analytics — We use cookies and technical data to understand how visitors use our website and to improve performance. Legal basis: Consent.

  • Fraud prevention and security — We use technical data to protect our website and prevent misuse. Legal basis: Legitimate interests.

  • Legal and tax compliance — We retain order records as required by Irish law. Legal basis: Legal obligation.

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4. How Long We Keep Your Data

  • Order & booking records: 6 years (Irish tax law)

  • Customer messages: up to 24 months

  • Email marketing data: until you unsubscribe

  • Analytics data: according to Google Analytics retention settings (typically 14 months)

  • Account data: until you delete your account

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5. Sharing Your Data

We only share your data with trusted service providers who help us operate our business:

  • Wix (website hosting and email marketing)

  • Stripe / PayPal (payment processing)

  • Google Analytics (website performance)

These providers act as Data Processors and may only use your data as instructed by us. We never sell your personal data.

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6. International Data Transfers

Some of our service providers (e.g., Wix, Stripe, Google) are based outside the EU.

When your data is transferred internationally, it is protected using:

  • Standard Contractual Clauses (SCCs)

  • Approved data protection safeguards

These ensure your data remains protected to EU standards.

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7. Cookies & Tracking Technologies

Our website uses cookies to:

  • Improve site performance

  • Remember your preferences

  • Analyse website traffic

Non‑essential cookies (such as analytics) are only used with your consent. You can manage your cookie preferences at any time through our cookie banner.

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8. Your Rights Under GDPR

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Delete your data

  • Restrict how your data is used

  • Object to certain processing

  • Withdraw consent at any time

  • Request data portability

To exercise any of these rights, email: info@elsoworkshops.com

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9. Right to Lodge a Complaint

If you are unhappy with how your data is handled, you can contact:

Data Protection Commission (DPC) www.dataprotection.ie +353 57 868 4800

We encourage you to contact us first so we can resolve any concerns.

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10. Security Measures

We use:

  • Encryption

  • Secure payment processing

  • Access controls

  • Regular security monitoring

While no system is 100% secure, we take all reasonable steps to protect your information.

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11. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

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